Welcome to our FAQ page. Here you will find answers to common questions about orders, products, shipping and returns. If you have any other questions, please feel free to contact us.
- How do I place an order?
To place an order, simply browse our products, select the items you like and click “Add to Cart”. Once you have made your selection, click the shopping cart icon and follow the prompts to fill in the delivery information and payment method to complete the order. - What are the payment methods?
We accept a variety of payment methods, including credit cards, debit cards and other online payment methods. You can choose your preferred payment method during checkout. - How do I check the status of my order?
After placing an order, you will receive a confirmation email. The link on the email will allow you to access the order status and get the latest shipping information. - Can I change my order?
Before the order is processed, you can change the order by contacting customer service. If the order has entered the shipping process, it cannot be changed. - How do I request a return?
If you are not satisfied with the product you received, you can request a return within a certain period of time after receiving the product. Please ensure that the item is unused and accompanied by proof of purchase. For the specific process and policy for returns, please check the return policy on our website. - How long does it take to process a return?
The time it takes to process a return depends on how quickly your return request is processed after it is submitted. Generally, we will complete the refund within one to two business days after receiving the return. - How much does it cost to ship?
Shipping costs vary depending on the destination and the shipping method selected. At checkout, the system will display the corresponding shipping costs based on your address and the shipping option selected. - How long will it take for my order to be delivered?
The delivery time of the order depends on the shipping method you choose and your address. We will provide an estimated delivery time when we ship. - What should I do if my item is damaged during shipping?
If you find that the item was damaged during shipping when you receive it, please contact us in time and provide relevant photos and order information. We will assist you in handling this issue. - How to contact customer service?
If you have any questions or need help, please contact the customer service team through the contact information we provide. We will respond and support you as soon as possible.
Thank you for visiting our FAQ page, we look forward to providing you with excellent service!
